 |
|
|
ORDER
SPECIFICATIONS |
|
| |
|
ACCEPTANCE
OF AN ORDER
All orders are accepted subject to our
delivery terms, art specifications and
credit terms. All these requirements
must be met and confirmed by HIRSCH
in order for it to be accepted by us.
If any of these terms are not met, a
specific delivery date cannot be promised
by HIRSCH
and you will be contacted by a customer
service representative.
CANCELLATIONS
No order will be cancelled without a
written request and must be approved
by HIRSCH
beforehand. Cancelled orders are subject
to all charges for work completed and
stock ordered before order cancellation
will be considered approved. A cancellation
charge is application and available
on request.
CHANGES
HIRSCH
will accept no changes to an order unless
done so in writing and accepted and
approved by one of our customer service
representatives.
TERMS
Due to the nature of our products, which are custom made to your specifications, a deposit is required upon order acceptance. No credit terms are available.
COPYRIGHT
NOTICE
All copy or materials sent for
use in producing your order will be
accepted by HIRSCH
as being submitted in full compliance
with all applicable laws regarding trademark,
copyright, right of privacy, patent,
or any similar protections. The customer,
in submitting such copy or materials
represents that the use thereof by the
factory on the items ordered will not
violate any such laws and HIRSCH
hereby disclaims any liability for compliance
with such laws in the use of the customer’s
copy or materials. The customer hereby
agrees to hold HIRSCH
harmless for any damages arising as
a consequence of the factory’s
use of said copy or materials.
E-MAIL
Orders and artwork can be sent
to us via e-mail. E-mailed orders will
be considered the original order. The
legibility, completeness and accuracy
of the artwork and order will be the
customer's full responsibility. HIRSCH
will not be responsible for transmission
malfunctions and computer down time.
Confirmation of receipt by us of your
e-mailed order will also be the customer's
responsibility. A copy of your artwork
and order should also be faxed to us,
marked "Confirmation of E-mailed Order"
with date, in order to insure all information
that was e-mailed was received.
FAXED
ORDERS
Faxed orders are considered originals.
If you confirm your order by mail, be
sure to mark on your mailed order “Confirmation
of Faxed Order”.
HANDWRITTEN
ORDER
We assume no responsibility if a handwritten
order is submitted and misprinted.
OVERS
AND UNDERS
All orders that are imprinted are subject to a plus or minus of 10% merchandise.
PRODUCTION
TIME
Standard production time is approximately 3-6 weeks (via AIR FREIGHT) or 5-6 weeks (via OCEAN FREIGHT).Rush orders will most certainly be considered. Any alterations to normal product specifications, or packaging changes, may have an effect on delivery time. If this is of concern, please verify with our customer service team that your deadline can be met. Orders requesting manufacture & shipping in less than our standard production time are subject to rush charges and your ship date must also be approved by our customer service staff.
PRICES
Prices are subject to change on 14 days notice. Written quotations are valid for 7 days unless otherwise specified. Prices are based FOB Johannesburg.
QUOTATIONS
Quotations issued by HIRSCH
are for price and delivery only and
do not guarantee automatic acceptance
by HIRSCH.
All verbal offers are not binding until
they are confirmed in writing by a sales
representative.
RETURNS
AND REPLACEMENTS
In the unlikely event of a return for
repair, replacement or credit our Customer
Service Department must approve the
return. Merchandise returned without
authorization will not be accepted and
will be returned to sender. Credit will
only be considered for merchandise that
cannot be repaired or replaced and has
our approval.
TRADEMARK
NOTICE
All artwork, designs and trademarks
imprinted on the products displayed
in this catalog are reproduced only
as examples of the type and quality
of the products we offer. They are not
intended to represent that the products
are either endorsed by, or produced
for the owners of the artwork, design,
or trademark. |
|
|
|
|
|
|
